These Terms of Service ("Terms") govern your use of Ordera's services, including ordera.org, eat.ordera.org, book.ordera.org, and roam.ordera.org (collectively, the "Services"). By using our Services, you agree to these Terms.
You must be at least 18 years old to use our Services. You agree to provide accurate information when registering and to keep your account credentials secure. You are responsible for all activity that occurs under your account.
Ordera Eat and Ordera Book offer monthly and annual subscription plans. Subscriptions are billed in advance. All plans include a 14-day free trial — no credit card is required to start a trial.
Ordera Roam operates on a pay-per-plan basis. Each eSIM data plan is a one-time purchase. No subscription is required.
eSIM plans purchased through Ordera Roam are delivered digitally. Once an eSIM has been installed and activated on a device, it cannot be returned or refunded. If you experience a technical issue preventing installation, contact us at hello@ordera.org and we will investigate.
eSIM plans are valid for the stated number of days from first use. Data allowances are as stated on the plan. We are not responsible for coverage gaps or network availability in specific locations, as these are determined by local network operators.
Ordera charges a flat subscription fee for Eat and Book only. We do not charge commissions on orders processed through Ordera Eat or on bookings made through Ordera Book. Third-party payment processing fees (Stripe) apply separately and are governed by Stripe's terms.
You retain ownership of all content you upload to our Services (menus, images, business information). You grant Ordera a limited licence to display and process this content solely for the purpose of providing the Services to you.
You are responsible for ensuring your content does not violate any laws or third-party rights.
You may not use our Services to:
We aim to maintain 99.9% uptime but do not guarantee uninterrupted availability. We may perform maintenance that temporarily affects access. We are not liable for losses resulting from service interruptions beyond our reasonable control.
To the fullest extent permitted by law, Ordera's total liability to you for any claims arising from your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.
We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss.
We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice. You may delete your account at any time by contacting us.
We may update these Terms from time to time. We will notify you of material changes by email. Continued use of the Services after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these Terms, contact us at hello@ordera.org.